Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 1 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
Custom and personalized orders
Occasionally I can accept custom orders, depending on supply availability and capacity. Please send a message with what you're looking for and I'll respond back to let you know if it's possible. Typically I cannot accept custom orders during my busiest time in November through mid-December. If I can accept a custom request, you'll be sent a listing to purchase, and work will begin once the item has been paid for. I will provide an estimated turnaround time at the time of your order, typically 2-4 weeks.
There are no returns on custom orders, and discount codes do not apply.
Care instructions
- Hand wash cold in gentle detergent, reshape and air dry flat.
- Do not put in washing machine or dryer, as this will cause your wool item to felt.
- Remove pom pom before washing for best results (pom pom can be removed by untying from inside).
- Fluff pom pom to refresh by gently brushing with comb or cool heat from a hair dryer.
All wool will stretch over time. If you feel your hat has gotten too stretched out, follow the instructions above to wash it, then reshape it to desired shape, and allow to dry. This should reshape it to its original size.
Sizing details
Detailed measurements of each item are provided in each listing description. Hats are made with chunky merino wool or wool. Hats will be fitted on medium/larger heads with taller foreheads, or slouchy/tall on smaller/medium heads with short foreheads. If you are looking for a very small or very large size, message me and I might be able to customize the fit for you.
If you have any questions about sizing or fit, feel free to send me a message! All listings include a video of the fit on my own head (which is larger, with a tall forehead).
All wool will stretch over time. If your hat feels small (especially at the brim) when it arrives, know that it will stretch over time (after a few wears) and mold to your head shape.
Returns and Exchanges
Due to USPS delays in 2020-2022 along with hygiene factors related to COVID-19, returns are not accepted. Please don't hesitate to message me with any questions or concerns about your order and we'll work together to make it right.
If you have any questions about sizing, fit, or materials before your order, I'm more than happy to send you more info, pics or even a video. I typically respond to messages within an hour or two, so don't hesitate to reach out if you're unsure before you order!
I need a new pom pom!
Lost your pom pom or maybe your pet ate it? Or maybe you just want an additional color so you can switch it out? Send me a message to order a new one.
Materials & Sources
If you're looking for knitting supplies and materials, you can download my free Tools of the Trade list with all my materials and links here:
https://view.flodesk.com/pages/634d7ba46e7b2792321dd934
Paste the link into your internet browser if it's not clickable.