Policies and FAQ

Shipping and Returns

- Due to the handmade nature of our items as well as hygiene reasons, returns or exchanges are not accepted. Please don't hesitate to message with any questions or concerns about your order and we'll work together to make it right.

- You'll receive a shipping notification with a tracking number when your order ships. Orders are shipped within 48 hours of receipt Monday-Friday.

- Shipping mishaps happen. If it's our fault, we will gladly make it right. However, Woolly Bear Knits is not responsible for lost or stolen packages. We are a very small business, and if USPS says your item was delivered, we are unable to replace it.


Care Instructions

- Hand wash cold in gentle detergent, reshape and air dry flat. A sample of our favorite wool wash will be included with your order.

- Do not put in washing machine or dryer, as this will cause your wool item to felt.

- Remove pom pom before washing for best results (pom pom can be removed by untying from inside).

- Fluff pom pom to refresh by gently brushing with comb or cool heat from a hair dryer.

- All wool will stretch over time. If you feel your hat has gotten too stretched out, follow the instructions above to wash it, then reshape it to desired shape, and allow to dry. This should reshape it to its original size.


Sizing Details

- Detailed measurements of each item are provided in each listing description. Hats are made with chunky merino wool or wool. Hats will be fitted on medium/larger heads with taller foreheads, or slouchy/tall on smaller/medium heads with short foreheads. 

- If you have any questions about sizing or fit or you are looking for a very small or very large size, contact us and we might be able to customize the fit for you.

- All wool will stretch over time. If your hat feels small (especially at the brim) when it arrives, know that it will stretch over time (after a few wears) and mold to your head shape.

I want to knit my own, do you sell knitting patterns?

Yes, I sell knitting patterns! You can find them here, or on Etsy and Ravelry. You may sell small quantities of items that you hand knit from my patterns, but you must credit Woolly Bear Knits with the design in the product listing when selling online.